Conflict Analysis Case Study: Nestlé

Conflict psychoanalysis Case Study Nestl aura of business is a never ending race and in the fast zip world of business, thither is innovation of products and shops, showrooms, setups and etc. The main mean of this story concerns the look for managing fights in government activity. The organization that is chosen for our research report is Nestl. Data and bill analysis, recommendations for managing actions is too discussed. The methods used for collecting entropy for this report be masss, questionnaires, face-to-face observations, personal inter go steadys, hotspapers, internet etc.In the first section, we had given an introduction most the chosen organization Nestl and thence a brief description active character of competitiveness in the organization and its various types and causes of de factorure.The cooperate section is contains of literature review, in which we had discussed the theories and research papers of distinct researchers where they explain som e(a)what contradicts and its causes in an organization and muchover how an organization great deal bar those employments with best snuff itable solution.The third section comprises of research methodology, research nature, entropy collection techniques and sampling method.In section forth we encounter scrutinized the primary randomness by disparate graphical and statistical tools.In final section we ingest given possible conclusions on with recommendations.CHAPTER 11.1 INTRODUCTION TO NESTLNestl was tacked in 1866 by Henri Nestl with headquarters in Vevey, Switzerland. It has employed around 250,000 populate and has cipheries or operations in almost both country in the world. It is iodine of the worlds biggest food and Beverage Companies. The Comp boths antecedency is to bring the best and most relevant products to people, wherever they be, whatever their essentials, through and throughout their lives.1.2 PURPOSE OF RESEARCHThe purpose of the research is to fi nd the variable which has antedates towards skirmishs in Nestl face. The main purpose of the research is, firstly, to mark the causes of conflicts in Nestl and, secondly, to coiffe conflicts in Nestl organization.1.3 BACKGROUND OF THE STUDYAll of us experience some type of conflicts in our day-after-day lives. Tensions, antagonisms, and frustrations al sorts occur when people work unitedly. There are disagreements, perhaps even fights, in the midst of employees and the executive program or surrounded by co-workers. Aside from personality clashes, people simply arouse different pedestals about the way occasions should be d nonpareil.The main purpose of conducting the research is to find out the conflicts, and finding the ways to manage and acquit them in an organisation. In this context we have got the opportunity to conduct our research on angiotensin converting enzyme of the surpass organizations (Nestl).1.4 DEFINITION OF conflictConflict is defined as the stat e of discord caused by perceived or actual opposition of ask, interests and values. A conflict throne be internal or external. The concept of conflict drop admirer to explain numerous social aspects of tone such as social disagreement, fights betwixt individual(a)s, hosts, or organizations and conflict of interests.Conflict as taught for graduate and professional work in conflict event which is defined as when 2 or more parties, with perceived incompatible goals, seek to undermine for distri onlyively one others goal seeking cappower.However, conflict go off as well occur in cooperative situations, in which two or more individuals or parties have consistent goals, because the manner in which individuals or party tries to tump over their goal cigaret still undermine the other individuals or party.1.5 NATURE OF CONFLICTConflict whitethorn constructively be viewed as resulting from differing belief administrations, varied perspectives on the situation and values resu lting from participants accumulated life experience and conditioning, differing interests and objectives. Effectively dealing with conflict requires the expression and management of participants varying interests, belief systems, perspectives and values.Through the consolidation of participants perspectives, belief systems, interests and values, conflict and conflict resolution play chief(prenominal) subprograms in individual and social ontogenesis and development. Conflict arises when one or more participants view the current system as not working. At least one party is adequately unhappy with the position, that they are forgeting to own the conflict and p all(prenominal) with the hope of being able to incline the situation to arrive at an emendd condition. Conflict whitethorn be sight as a process we put ourselves through to attain a new condition and self definition.Through conflict we have opportunities to be artistically self-defining. If nothing else, conflict allows u s in future to do things differently. Through the resolution of conflict, we slew evolve and redefine ourselves, our community, our relationships our society and our world.1.6 LEVELS OF CONFLICT1.6.1 cover divisional conflictInter divisional conflicts exists between the perceiver and another individual inside the organization. Although the other person does not need to be aware of the conflict, the perceiver of the conflict situation recognizes the bear or future impact conflict tummy have on job movement.1.6.2 Intra group conflictIntra group conflicts occur between perceiver and his or her immediate group within the organization. The immediate group can consist of work team, department or union. Whether fully or wholly superficially aware of the conflict issue, the perceiver realizes that the conflict can at one time or indirectly affect job performance.1.6.3 Inter group conflictIt arises between the perceivers immediate group and another group within the organization. Agai n, the perceivers makement whitethorn not be critical, but he or she must be aware of the situation and the possible impact the conflict can have on work performance.1.6.4 organisational conflictOrganizational conflict is a state of disagreement caused by the actual or perceived opposition of needs, values and interests between people working together.1.7 TYPES OF CONFLICTA conceptual conflict can rise into a vocal exchange or result in fighting.Conflict can exist at a variety of types. These areCommunity conflictDiplomatic conflictEmotional conflictEnvironmental resources conflictGroup conflictIdeological conflictInterpersonal conflictInter-societal conflictIntrapersonal conflictOrganizational conflictReligious-based conflict and body of work conflict.1.8 CAUSES OF CONFLICTS1.8.1 Authority relationshipAuthority Relationship conflicts occur because of the existence of strong pessimistic emotions, misperceptions or stereotypes, measly chat or miscommunication, or repetitive d amagingly charged behaviors. Authority relationship jobs often increase disputes and lead to an unnecessary rising spiral of destructive conflict. Supporting the secure and balanced expression of perspectives and emotions for acknowledgment (not agreement) is one effective approach to managing relational conflict.1.8.2 Management styleFor any organization to be effectual and cost-effective in achieving its goals, the people in the organization need to have a usual vision of what they are determined to achieve, as well as clear objectives for all(prenominal) individual, group/ team and department. Management style overly needs ways of recognizing and resolving conflict between people, so that conflict does not acquire so serious that collaboration bring abouts impossible. The management of any organization needs to have ways of retention conflict to a minimum and of solving jobs caused by conflict, before conflict becomes a major hindrance to work.Management style helps to avoid conflict where probable and organizing to resolve conflict where it does happen, as rapidly and smoothly as possible.1.8.3 confabulation barriersConflict allow for be greater when barriers to communication exist. If parties are separated from each other physically or by time e.g. the day breakage versus the night shift-the opportunity for conflict is increased. To illustrate suppose a union employs barely one plant supervisor, who works the day shift and leaves orders at the beginning of each week for the workers on the night shift. By the end of the week, how ever, these orders have been only partially carried out. The supervisor cannot figure out why. Obviously, the supervisor absence from the night shift has posed a communication barrier, which in turn causes decreased sidetrack. As Bryans, P, Cronin argued in 1984 that Space or time separations could bring up isolated group interests rather than advance a common effort towards joint goals.1.8.4 Personal factor1.8. 4.1 BehavioralThe way emotional experience gets expressed which can be verbal or non-verbal and lettered or un-intentional.1.8.4.2 PhysiologicalIts defined as the bodily experience of emotion. The way emotions score us know in comparison to our identity.1.8.4.3 Cultural valuesCulture tells people who are a part of it, Which emotions ought to be expressed in particular situations and what emotions are to be felt.1.8.4.4 PhysicalThis escalation results from anger or frustration.1.8.4.5 VerbalThis escalation results from negative perceptions of the annoyers character.1.9 WAYS OF ADRESSING CONFLICTSThere are basically five ways of addressing conflicts which were set by Thomas and Kilman in 1976. These are1.9.1 AccommodationOnes party surrenders its own needs and wishes to accommodate the other party.1.9.2 dodgingAvoid conflict by ignoring it, changing the pillow slip, etc. As an expedient means of dealing with very minor, non-recurring conflicts or Avoidance can be useful as a te mporary measure to buy time. In many cases, conflict avoidance involves severing a relationship.1.9.3 CollaborationWorking together can find a mutually beneficial solution. Collaboration can overly be inappropriate and time-intensive. When there is not comme il faut respect, trust or communication among participants for collaboration to occur.1.9.4 CompromiseFinding a centre point where each party is partially satisfied.1.9.5 CompetitionTake the ones point of view at the potential expense of another. It can be more useful when achieving the ones objectives outweighs ones concern for the relationshipCHAPTER 22.1 LITERATURE REVIEWDifferent researchers have published their reviews on conflicts in the organization. We are viewing two best reviews of the researchers articles.Mr. Philips in 1982 threw light on some of key conditions, which whitethorn lead to serious organisational conflicts he gave his views in the book named as Community in Organization. According to M Phillips true social relationships characterized various kinds of conflict behavior. Each one could occur in your work area. The more aware the managers are of these conflict settings, the better are the chances of correcting them and running a smooth operation. Mr. Philip identified communication as problem in his research. The causes of conflicts are structural factors, office relationships, common resources, goal differences interdependence, jurisdictional ambiguities, specialization, status-inconsistencies, personal factors, communication, conflict management style, cultural differences, emotions, perception, personalities, skills and abilities, values and ethics. The researcher found a possible solution it is obvious that a perfect communication system is unlikely. But in addition perfection like rationality will not be achieved organizations do have mechanism by which they can attempt the communication system as clear as they can. Philips also stired that there are such devices visible (prenominal) which can reduce the distortion and complications in communication process and suggested that communication recipients should be aware of the biases of the message senders and protect their own counter biases as protection devices.James M Leif nates M Penrose in 1997 in the book Business Strategies Skills 5th Edition explained the nature of organisational conflicts identify the causes of conflicts i.e. Structural Factors, Common Resources , Goal Differences , Interdependence , Jurisdictional Ambiguities, Inconsistencies ,Personal Factors Communication barriers, Conflict management style ,Cultural differences ,Emotions Perception, Personalities, Skills and abilities, set and Ethics, Behavioral and Physiological Cognitive. The researchers say that it is possible to avoid conflict by having mechanism such as voting to make decision without the disagreement of consensus. They also find that behavioral regulation fail to equip the individual need of employee, conflict is bound to occur.In 1995 B R Siwal in his research termination Strategies to Conflict describes that conflict is a necessary and integral part of effective problem solving and vivid discussions. It is core sound of decision making because disagreement is the best vehicle for enlargement the perspective, discovering alternatives, and motivating notional interaction among each fragment. The effects of disagreement, though, depend on how it is administer by team sections. Conflict can be integrative and constructive or it can be distributive and disruptive. When mismanagement occur, conflict can demolish team effectiveness, when handled well it can deeply enhance the quality of team work and make components sense proud of their work in the team. Training in the nature of conflict and the ways of managing it is an pressing need of all the people who participates in problem solving groups, such as those that make up work teams. The negative association of conflicts requisites to be dispelled and substitute with more practical conceptions that made the justifiable bank note between disruptive and constructive conflict. When team members see that conflict can be a constructive strength in conversation, they are better prepared to take up effective proposal attitudes and behaviors in trouble solving situations. Further more the differences between integrative and distributive conflict can help them learn how their own behavior contributes to the atmosphere of the team which they belong.Davor Dujak in 2008 describes in his research that in every organization conflict encounters on a daily basis. The conflict cannot be avoided but it is probable to mange them in a way that we identify them on time. It is essential to constantly track the organizational signals which position to their existence. If Organization does not respond accordingly, this can lead to the condition that conflict itself manages the organization. One of the more important determinants of p roductivity, performance and efficiency and finally the job satisfaction is also the conflict as an independent variable of organizational behavior. By systematic research of organizational behavior we want to make a positive influence on the dependents variables, but first we have to realize and get a good approaching to the individual elements of organizational behavior.In 2004 Melanie Lewis describes in her research that if conflict managed poorly or avoided, it can be very costly to an organization. If managed well, conflict surrenders an opportunity to uncover significance and promote a healthy work place. some(prenominal) organizations are finding that their conflicts management systems have been good by financial investments, generating a healthy return. In additional they are recognizing the value of many less substantial benefits (lower turnover, increased efficiencies, improved morale and improve public relations). A precise four phased process assessment, design, implem entation, operation and evaluation helps organizations design effective conflict management systems to gather the maximum benefit of conflict system. Moreover this four phased approach strongly encourages the team actually to seek to understand and incorporate the needs and interests of all affected constituency, and creates an environment in which the benefits of the system can be effectively communicated, implemented and administered.In 2010 De Dreu C.K describes in his research that conflict is a 3-dimensional with both relationship and task forms. Hence it is expected that if they change the managing type of conflicts, it will plays an important role in organizational performance. While if organization did not manage good, the conflict will plays a negative role. However the researcher discussed only two types of conflicts in his research namely affective and task conflict in order to play better role in organizational performance.After studying the reviews of different researc hers our group decided that we will follow the research methodology of M Philip because they dictate nurture about factors which are important for identifying conflicts and understanding the meaning of conflict and how it influences the organizations internal environment in solving problems.CHAPTER 3RESEARCH METHODOLOGY3.1 Research typeThe type of research that we are conducting is applied research because it is conducted for a particular organization. Applied research is practical applicability of research tools on a particular organizational situation.3.2 Data collectionWe will be collecting our data by using two sources which are as follows.3.2.1 Primary dataOur primary data is collected through conducting interviews and designed questionnaires from managers and employees of Nestl.3.2.2 Secondary dataThe secondary data is collected from past records of Nestl and books along with business articles to support our recommendations and suggestions.3.3 Sample sizeDuring this survey w e have taken responses from a Sample size of 30 which is further divided into two groups. We also conducted survey from 10 managers and 20 employees. The sampling type that we used is non random sampling technique because we want to get information from every third employee and manager of Nestl organization. Our survey is in questionnaire and interview form, so our questionnaires consist of open ended and close ended questions. We have conducted unstructured interviews, asked from the respondents to get more information.CHAPTER 4 abbreviation4.0 INTRODUCTION TO DATA ANALYSISData analysis is a practice in which the raw data is ordered and organized in order to extract useful information from it. The process of organizing and thinking about data is the key to understand what the data does and does not contain. There are varieties of ways in which people can approach data analysis, and it is infamously easy to manipulate data during the analysis phase to push certain conclusions. The re are different methods for analyzing the data for example surveys, charts, frequency tables, graphs and personal observations etc.We have canvas our data through frequency tables and bar charts.4.1 FREQUENCY TABLEFrequency table is one of the important concepts in mathematical statistics and a good analyzing tool. A table divided into cells by category with counts for each category in each cell. It is a kind of endanger of a given data, in which the frequency of each data item is found. The frequency of a data item is the number of times it occurs in the data set.4.2 BAR GRAPHA graph consisting of parallel, usually vertical bars or rectangles with lengths proportional to the frequency with which specified quantities occur in a set of data. A bar graph is a pictographic version of statistical data in which the independent variable can attain only certain discrete values. The dependent variable may be discrete or continuous. The most common form of bar graph is the vertical bar gr aph, also called a column graph. This type of display allows us toCompare groups of data, andTo make generalizations about the data quickly.4.3 ANALYSIS OF QUESTIONNAIRES4.3.1 FROM MANAGEMENT1) More than the desired output of the employees make can be harmful to the organization?a) YES b) NOVariablesCodesFrequencyYes019No021 fudge 4.3.1.graphical record 4.3.1.02) There is a free flow of communication among the employeesa) YES b) NOVariablesCodesFrequencyYes0110No020Table 4.3.1.1Graph 4.3.1.13) Employees are properly informed about decision taken?a) YES b) NOVariablesCodesFrequencyYes017No023Table 4.3.1.2Graph 4.3.1.24) There is a uniformity among the management policiesa) YES b) NOVariablesCodesFrequencyYes018No022Table 4.3.1.3Graph 4.3.1.35) Key bet on should be througha)Direct Appointment b) processionVariablesCodesFrequencyDirect appointment018Promotion022Table 4.3.1.4Graph 4.3.1.44.3.2 FROM EMPLOYEES1) From how long have you been working in this organization?6 months1 year3 geezerhoodOr more than 3 yearsVariablesCodesFrequency6 months0141 year0223 years0310Or more than 3 years044Table 4.3.2.0Graph 4.3.2.02) What kind of boss do you like to work with?Friendly workmanlikeLeantDifficultVariablesCodesFrequencyFriendly0117Competent023Leant030Difficult040Table 4.3.2.1Graph 4.3.2.13) Which type of leaderships style do you like the most? compulsiveDemocraticVariablesCodesFrequencyAutocratic0118Democratic022Table 4.3.2.2Graph 4.3.2.24) How does your management is doing the evaluation among the employees?Performance base moral excellence baseVariablesCodesFrequencyPerformance base0118Merit base022Table 4.3.2.3Graph 4.3.2.35) Which management aim should be responsible for problems between employees? Choose any of the followingTop take aimMiddle levelLower levelVariablesCodesFrequencyTop level012Middle level0217Lower level031Table 4.3.2.4Graph 4.3.2.4Q6 How do you communicate the unforeseen problem with your manager or general manager?Answer Most of the responde nts suggested that they like to meet the general managers directly for any unforeseen events.Q7 Do you think your organization should involve the employees in decision making? And why?Answer Most of employees consider that their managers are capable of taking right decisions and there is no need of involving employees. While few of them suggested that it can be a source of new and creative ideas.Q8 What can you suggest for a better management system?Answer Most of the employees have no idea about it. Few of them believe that friendly environment and better salaries can improve management system.4.6 INTER ORGANISATIONAL CONFLICTS OFNESTLThe nature conflicts in Nestl found out through the unstructured interviews and through questionnaire with the directors the managers of Nestl Peshawar are as followsThe first thing which found, was the lack of training given to the employees, managers said that in the organization, employees always have to work together in groups, and if some one fe els that he/she cannot work within the group, then there is some problem with that employee, but at the same time managers said that it is the organizations responsibility to teach the employees how to work together in groups through proper training. They mentioned that without training the organizations might face serious types of irresolvable conflicts, which are definitely not fruitful to the organization.The second main reason mentioned by the manager of the company was the Selection Biases, manager said that selection biases may also lead to conflicts within the company, and these conflicts are normally personal as well. The manager said that if in cases the top management (directors) interferes in the process of hiring the employees, they might select the wrong person for the right job.On the other hand there may be serious conflicts going on between the managers the directors on the issues of authority and responsibility balance. Further if the manager takes big decisions li ke job confirmation salary decisions then, there may be conflicts, and these must be taken by the top management (directors).The manager of Nestl also raised the point of communications problem. They believe that every information must be communicated from their tables. If in any case any employee bypasses the manger, there may be a conflict between them. Manager also said that there is no need of any employee who bypasses the manager to main course to the top management (directors). normally the organizations do have Coordinators who are directly answerable to the top management. He said that the manager will not be able to properly deal with him and conflicts between them will arise.The manager said that schoolboyish un conjoin employees usually indulge in office politics and make conflicts among the employees. According to him only married and experienced persons should be provided with the jobs.Racial problems also create conflicts among the employees. Bad attitude of the mana ger and arrogant nature of the boss is also one reason of conflicts.The manager said that effective person but highly cooperative person would be proffered in place of an efficient but uncooperative one.The managers presented the following ideas to prevent conflictsContractual JobsHire fire system.Authority to the managersSome of them had a bit different views. Director held the pose managements capabilities responsible for the conflicts within the organization. He also said that there is no relationship between the authority and reasonability with the conflicts. He proffered the autocratic style of management in the beginning, but it should be shifted to the democratic style in the later portions.Director said that although the centralized system slows down the process of working, but it will also decrease the conflicts between the employees. They said that, if you (Employee) have to be successful in the company, then you have to become a big YES SIR.One of the director also ment ioned that horizontal conflicts are more common. Super seed persons normally indulge in making conflicts. He said that super seeded persons should be modify in place of super seeding them. Dress code can experience the anger from the employees due to heathen affiliations to some dresses.Directors were strongly in favor of Coordinator, they said that a coordinator channels the communication process between the manager and the top management. He also gave the following ideas to prevent the possible conflicts in the organizationsPromotionsClear line of AuthorityNot more than one employee from same Regional locations and same institutions/Universities.CHAPTER 55.1 CONCLUSIONThe Organizational Conflicts is itself not a problem, but it is a serious symptom of some factors that are usually handle while designing the organizational structures. From the literature review, taking samples (convenience) analysis of the data gathered, some factors are identified that usually are the root c ause of the conflicts. Some of these areEthnicityPersonal JealousyArrogant behaviors (low temperament)Communication problemsDue to the nature of the issue the responses from the top (Directors), middle (Managers) lower management (Employees) were totally contrary with each other. For this purpose structured questionnaires (covering both open ended and close ended questions) and unstructured interviews were conducted. That made the deductions possible by comparing the verbal and non verbal responses, rephrasing the same questions two-three times to check the consistency of the replies.The heathenish issue is the most important. Due to ethnicity no sampled branch has been successful in implementing the dress code yet. plane though, all the respondents favoured it.It is observed that employees belonging to KHYBER PUKHTUNKHWA are very low tempered. Their frequency of jobs switching is higher than others. It proves that they cannot work in teams and work with an arrogant manager.To co nclude, who should be held responsible for conflicts, the manager is the key person who channels the communication whether upward or down ward.5.2 RECOMMENDATIONSThe current thinking should be for the maximum utilization of the companys resources and to push the forcefulness and decision making authority down the hierarchy of the organization. This can create more power and tractableness within the company as a whole.Good leaders should not have any problem in delegating power and responsibility.Disagreement with the supervisor should be encouraged as long as it leads to productive results.It is critical for the manager to get diverse work force to work well together and respect their differences. Diversity should be encouraged because it can help the organization in future to accommodate to the changing global market.All problems can be prevented from happening and/or rectified, if the middle management (Manager) of the company justifies its position. Middle management plays an anchor role. Manager should be able to deal with all the employees who have different cultural backgrounds, personalities priorities. Hiring experienced and matured managers and providing them training could help the case.On job training of the employees.Open dwelling house discussions should be there at least one a month.While assigning the groups to the employees for tasks, it must be assured that all the groups are properly matched.REFERENCEShttp//www.google.com.pk/B R Siwal http//www.scribd.com/doc/19166679/Conflict-ResolutionJeremy.Cooper.SF.FIN.http//docs.google.com/viewer?a=vq= save upTvBuLFIn6cIJwww.asic.gov.au/asic/pdflib.nsf/LookupByFileName/managing_conflicts_of_interest.pdf/%24fileParticipation Observation Research Method AnalysisParticipation Observation Research Method AnalysisParticipation Observation ResearchParticipant observation is a method of collecting qualitative data in social research. This method involves the immersion of the researcher in the subject matt er so that it can be observed in its natural setting. It involves variable levels of involvement of the researcher on a continuum ranging from unresisting (observation) to active (participation).The distinction between participation and observation is based on the closeness of the researcher tothe subject matter with observation involving external evaluation and recording of events without the interference of the researcher whilst participation represents an internal view in which the researcher records views from within the group by acting, overtly or covertly, as a member in order to experience the actuality of the events. For example, in Humphreys study of homosexuals, he played an active role by acting as lookout for the police whilst the homosexual encounter occurred in public toilets (Humphreys, 1970). Although Humphreys was observing events and crowd data, he was inside the situation that occurred thence his presence had some impact on events things would not have occurred exactly as they did had he not been present. Examples of a passive role include researchers who observe things as they happen but with no influence at all on the events that unfold, other than by their upright presence. For example, Patton describes researchers who were recording the reactions ofthe audience to Billy Grahams evangelical preaching (Patton, 2002). Their role was to record events without taking any part in the proceedings, althoughtwo researchers were so influenced by his preaching that they put aside theirnotes and joined the congregation.One of the advantages ofparticipant observation is its ability to facilitate the collection of rich information that is frequently not available from other sources (Babbie, 1995). As such, it can be used to supplement, inform or contradict theorised research and it can greatly enhance the available knowledge on a subject as a result. It can be used every as a preliminary step in a research study by which the researcher observes eve nts as they occur in order to formulate a hypothesis for further investigation or it can be used at a more advanced stage of the research in order to test a hypothesis formed on the basis of theoretical research (Patton, 2002).It is believed to terminate real and genuine information that has not been filtered or amended by the research participants as can occur in relation to interview or questionnaire data and, as such, provides unique insights into the subjective viewpoint of the participants in the study. With observation, participants may not realise that they are being watched so they do not fit their behaviour in any way thus the data gathered in unadulterated. It also provides richer information than interviews or questionnaires because it can take into account non-verbal interaction and behaviour (Berg, 2003). As such, it can be a valuable methodof researching the influence of structures or events on individuals andgroups. There is also the possibility that unexpected and unanticipated events will occur during the course of the observation hence its value in accessing unique data (Berg, 2003).Equally, even with more active participation from the researcher, the subjects of the research may not realise that they are being observed as it is not uncommon for the researcher to obscure their identity by posing as a member of the group or as someone who would naturally come into contact with them. For example, in studies of the way in which mentally ill patients are treated by psychiatrists and others in the medical profession, researchers were admitted into mental health facilities by posing as patients so that they could experience the reality of life within such an environment, something that would not have been possible had they announced their presence and their purpose (Winstein, 1982). As this example demonstrates, participant observation can be a way to access information from those who might be reluctant to give interviews or who would present apo licy-driven view of the subject (Bogdan, 1972). Sometimes, the only way to get around such obstacles is to gain surreptitious access to the environment in order to experience directly what is happening (Spradley, 1997).There are limitations to this research method. It can be time-consuming, both in terms of the actual observations and in preparing and analysing the large amount of resultant data. This may make it a less cost-effective means of conducting research (Jorgenson, 1993). A second limitation is that it tends to involve the observation of only a few examples of a particular subject, behaviour or event thus there is a limit to the extent to which the findings are amenable to generalisation (Spradley, 1997). A further rebuke that can be levelled against participant observation is that it is inherently subjective as it notonly focuses on a adept (or limited number) of particular observations butthat the recording of the resultant data is subject to the interpretation of the researcher (Jorgenson, 1993). Accordingly, there is a possibility of conscious or unconscious bias which is inconsistent with its appearance, particularly in relation to observation rather than participation, of an objective and scientific research method. This criticism is furthered in relation to participation because the researcher plays some kind of role inevents that unfold thus is not a mere passive recipient of information but issomeone who contributes to the shape and content of the resultant data (Spradley, 1993). The final criticism of participant observation that needs to be addressed is particularly pertinent to participation by the research andthat is issues of deception of the research subjects and the honorable issuesthat therefore arise. This was demonstrated in Humphreys research with homosexuals as he posed as a member of their community thus accessing data thatwould not have been available without this deception. The practice ofdeception on research subjects is on e that needs to be considered carefully when weighing the balance of the strengths and limitations of this research method (Spradley, 1993).Word Count metre WordsBibliographyAckroyd, D. and Hughes, J(1992) Data Collection in Context, 2nd ed., Harlow LongmanBabbie, E (1995) ThePractice of Social Research, Belmont WardsworthBerg, BL (2003) QualitativeResearch Methods for the Social Sciences, 5th ed., Harlow Allyn BaconBlack, T (2002) Understanding Social Research, capital of the United Kingdom SageBogden, R (1972) ParticipantObservation in Institutional Settings, Syracuse Syracuse University put rightBryman, A (1988) Quantityand Quality in Social Research, Oxford RoutledgeGiddens, A (2002) Sociology,4th ed., Cambridge Polity PressHaralombos, M, Heald, R andHolburn, M (2000) Sociology Themes and Perspectives, 5thed., capital of the United Kingdom Harper CollinsHumphreys, L (1970) Tea-roomTrade, London DuckworthJorgenson, D (1993) ParticipantObservation a Methodology for Human Studies , Thousand Oaks SagePublicationsPatton, MQ (2002) QualitativeResearch and rating Methods, 3rd ed., London SagePunch, KF (2001) Introductionto Social Research, London SageSarantokos, S (1998) Social Research, 2nd ed., London SageSpradley, JP (1997) ParticipantObservation, New York Holt Rinehart WinstonWinstein, RM (1982) The MentalHospital from the Patients Point of View in WR Gove (Ed) Deviance andMental Illness, Thousand Oaks Sage Publications